Last Updated: June 2026
At Cangey, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
- The item must be unused, unopened, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Items showing signs of use, damage, or alteration may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Opened or used beauty and personal care products
- Opened supplements and vitamins
- Perishable products
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
For hygiene and safety reasons, some health and personal care products may not be eligible for return once opened.
Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective product
- The wrong item
Please contact us within 48 hours of delivery.
Email: support@cangey.com
Please include:
- Your order number
- Photos of the product
- Photos of the packaging (if applicable)
We'll review your request and arrange a replacement or refund where appropriate.
How to Start a Return
To request a return, please email us at:
Include:
- Order number
- Full name
- Reason for return
- Photos (if applicable)
Do not send your return until you receive return authorization from our customer support team.
Return Shipping Address
Please send approved returns to:
Cangey Returns Department
11 Sheepridge Road
Huddersfield, West Yorkshire
HD2 1HA
United Kingdom
Return Shipping Costs
If the return is due to:
- Customer preference
- Ordering the wrong item
- No longer wanting the product
the customer is responsible for return shipping costs.
If the return is due to:
- Damaged item
- Defective product
- Incorrect item shipped
Cangey will cover the return shipping costs where applicable.
Refunds
Once your returned item has been received and inspected, we'll notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, please contact:
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure after delivery.
International Returns
Customers outside the United Kingdom are responsible for any customs duties, taxes, or import fees associated with returning products unless the return results from our error.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@cangey.com