At Cangey, customer satisfaction is very important to us. We aim to provide quality products and a smooth shopping experience for every customer. Please review our refund and return policy carefully before placing an order.
Returns Eligibility
Customers may request a return or refund under the following conditions:
The item received is damaged, defective, or incorrect
The product arrives significantly different from the description
The return request is submitted within the eligible return period
To qualify for a return:
Items must be unused and in original condition
Products must include original packaging where applicable
Proof of purchase or order confirmation may be required
Return Period
Customers may request a return within 14 days of receiving the order.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for returns, including:
Opened beauty and personal care products
Used grooming products
Customized or personalized items
Clearance or final sale items
Refund Process
Once the returned item is received and inspected, we will notify the customer regarding refund approval.
Approved refunds are processed back to the original payment method within 5–10 business days depending on the payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately with clear photos of the issue so our support team can assist you quickly.
Order Cancellation
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.
Shipping Costs
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
Contact Information
For return or refund requests, please contact:
Email:
support@cangey.com
Phone:
+44 7988 513004
Company Address:
Office 9105 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
Cangey reserves the right to update or modify this Refund Policy at any time without prior notice.